Sushil Kumar's Blog

straight from my heart and soul

The White Indian Elephant – IRCTC and 12th pass Railway Minister (Honourably sic)

The Indian Railway Catering and Tourism Corporation is a subsidiary of the Indian Railways that provides online reservation to millions of railway passengers. It also caters world’s worst catering services in most of trains irrespective of status of train whether it is ordinary mail/express or sophisticated Rajdhani/Shatabadi express.

Last night I booked online railway ticket by IRCTC, the most busy web portal in whose garden if you enter to eat the holy apple then you must be thrown outside the paradise!

This is the conversation which happened between me and senior customer care execute (name and gender is withheld).

Sir,
I booked one e-ticket with Reference No. 0553864194IGC5751584 Transaction from 31797277952 SBI id.
Money has been deducted from bank and neither PNR no. is generated nor ticket.
It’s very sorry state of affairs from Indian Railways and IRCTC.
You are causing mental harassment to customer. It has been over 12 hours of booking and your site is unable to generate PNR No.
Seek apology or I will sue you in Consumer Forum.
Kindly make a Railway Minister who is more educated than a mere 12th pass who can’t handle such a big institution.
Regards,
Sushil Kumar

I got reply within 30 minutes –

Dear Customer,
We deeply regret for the inconvenience caused to you in this regard. As your payment status for 0553864194 was not communicated by the Payment gateway in time, the ticket booking did not materialize. After reconciliation if the amount is found debited, the same will be processed at Payment Gateway for refund. We ensure that the refund will be made at the earliest.
In future you are requested to use the Refund status Tracking service Provided by the IRCTC. Select the ‘Refund Status’ link in the left panel under ‘My transaction’. on the plan my travel page after you log in to http://www.irctc.co.in giving your user id and password.
Thanks & Regards
K. Madaan
Executive Customer Care
Care@irctc.co.in

I replied again –

Dear K. Madaan Ji,
As you said that I have to apply for refund of ticket but I can’t do it unless a PNR No. is generated.
Only saying that ‘we are deeply regretted’ or ‘yatriyon ki asuvidha ke liye hamein khed hai’ is not sufficient.
IRCTC website is really not working properly and there is always some technical snags. It is almost impossible to book a ticket during day time and that’s why I book ticket in midnight. Many times during transaction your website gets automatically log-out.
Kindly make this website more user friendly.
Thank you very much for replying. I am not interested in refund of money. I want ticket!
It would be another horrific experience to book again ticket.
Hope, you can understand the situation.
Regards,
Sushil Kumar

The reply was as –

Dear Customer,
Please note that our site is running properly and ticket can be booked easily. Kindly follow the below given instructions in case you are facing problem during booking:
Please clear the temporary Internet files and cache of the browser and try logging in using a new browser window to overcome this problem. You can do so with the following path: Tools ”Internet options” delete cookies, delete files and delete all off line contents, clear history” click OK. After this please close all the windows and open a new Internet explorer window and then try.
Thanks & Regards
K. Madaan
Executive Customer Care

I replied –
Thanks forgiving some tips to remove cookies. But lastly tell me whether your IRCTC will make the ticket of previous transaction or refund the money. As I said, I am not interested in money-refund.
Please be clear.

I got the last reply which I don’t bother to reply again –

Dear Customer,
We deeply regret for the inconvenience caused to you in this regard. As your payment status for $TXN was not communicated by the Payment gateway in time, the ticket booking did not materialize. After reconciliation if the amount is found debited, the same will be processed at Payment Gateway for refund. We ensure that the refund will be made at the earliest.
In future you are requested to use the Refund status Tracking service Provided by the IRCTC. Select the ‘Refund Status’ link in the left panel under ‘My transaction’. on the plan my travel page after you log in to http://www.irctc.co.in giving your user id and password.
Thanks & Regards
K. Madaan
Executive Customer Care
Care@irctc.co.in


But after 24 hour of miscarriage of online reservation, I am still waiting for my refund of money.

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11 thoughts on “The White Indian Elephant – IRCTC and 12th pass Railway Minister (Honourably sic)

  1. Deepak sharma on said:

    It will come automatically after 72 hours in your same A/c SBI…….So dont bother my dear ……………..

  2. Yes, I know it will we refunded by IRCTC but what whould be the scenario if the passenger wants to travel next day? And after login of 2-3 hours he gets no ticket but deduction from bank. And it simply means that you have to try number of times to get another ticket, means further suffering.

  3. anirudh on said:

    Sushil in my case the money was not refunded even…ab bolo cASE BANTA HAI YA NAHIN

  4. Congratulations. Now order one pizza each for every reader. After all our prayers worked.

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